We hope you love your Leveld pieces however we aim for everything to be exactly right for you, so if you require an exchange or refund, please get in touch at


You can return for a refund or exchange within 14 days of receiving your order.
All we ask is for you to return the original package to us with your name and order number noted inside. The returns address is displayed on the front shipping label of your parcel however if you have misplaced this, just get in touch!

Unfortunately, our returns are not free at the moment, so the return shipping fee will need to be paid by you. Refunds may take 7-10 working days to show in your account.

Eligibility Window

To qualify for a full refund, your items must be received back with us within 14 days from the date you completed the purchase.

Items not eligible for refunds

Items must not have been worn or damaged and must be in original packaging. Items must have all tags and security ribbons attached and untouched. Return parcels must have reference to Order Name or Order Number to allow us to identify the order.

Return: step by step

 If you require an exchange, please send us your original order number, with the item name you wish to exchange and the size of the item you would like to replace this with. 

  1. Time to pack up! Place the unworn/undamaged items into a secure & sealed shipping package (or re-use the original!) including a print out of your order receipt or note of your Name & Order Number for identification when it arrives back with us.


  2. Send off to us with a clear return shipping address displayed on the front (provided on your original package or please email us if this is misplaced). Take note of the tracking number so we can follow the journey back.


  3. Await our confirmation! You will receive a confirmation email of your return within 48hours of us receiving the parcel, along with an issued exchange or refund.

We understand our return postage is not free, however we strongly encourage you to insure your package with a tracking code.

Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with a Signed For label.

If you still have any questions regarding return policy, please feel free to email at



Need a different size? We are happy to issue exchanges on all items. Just send us an email,, and we can sort this out for you.


All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.


Of course we do our best to avoid this but if it were to happen that the purchased product is faulty, reach out to us within 7 days of the delivered date.